Return & Refund Policy
If you are not happy with your purchase, we will accept a return of an unused and still boxed product within 14 days. Buyer pays return postage. Once we receive the returned item, Yuken Europe Website will then give a full refund (excluding shipping, as we are unable to refund the initial shipping cost of your order).
Please contact us if you have installed and ran the product and wish to return it.
Please allow 1–2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Yuken Europe Website will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received, or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.